Additional Information

Additional Information

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Account Navigation

Currency - All prices are in AUD

Currency - All prices are in AUD
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Metro

Shipping & Returns

Processing and shipping

Orders received on weekends and holidays will be processed on the next business day. If your order cannot be shipped within 30 days of the date of your order, you will be given the option to cancel the order. Orders are shipped via the U.S. Postal Service.

International orders

If you would like to order one of Metro's products and are outside of the USA, please send a message to stacey.hopkins@oregonmetro.gov with the name and quantity of the product you are interested in and your phone number; Metro staff will respond with the price and shipping cost. Do not include your credit card number in the email to customer service.

How to change your order

We process your orders very quickly. If you find that you have made an error in your order, notify us immediately by sending email to billing@oregonmetro.gov. If your order has not yet been processed, we may be able to correct it. However if the merchandise has already been shipped, we will be unable to modify any portion of your order.

Returns and exchanges

If you have received damaged, defective or incorrectly shipped merchandise contact our customer service department at 503-797-1620 immediately or send email to billing@oregonmetro.gov. Metro credits full refunds for returns, no questions asked.

All returns should be shipped to Metro's online store, 600 NE Grand Ave., Portland, OR 97232. No COD returns will be accepted.